Refund & Exchange Policy

EK Wireless | Houston's #1 Cell Phone Repair & Unlocking Store Refund & Exchange Policy

Repair Warranty

I grant permission to Ek Wireless to perform any action deemed necessary in an attempt to repair my device. Ek Wireless Center is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service. The repair warranty doesn’t cover accidental damages. Following are the damaged LCD pictures that don’t cover under warranty. If you experience the following issues with your phone’s screen, you need to get a screen replacement and it can’t be covered under warranty. A receipt is required for any kind of warranty claim.

Phone Unlocking Warranty

No refunds or exchanges on phone unlocking if the phone’s IMEI goes blacklisted or blocked by the carrier after the unlocking. Don’t “Factory Data Reset” your iPhone after the carrier unlocking otherwise, you’ll have to get it unlocked again. Restoring a phone doesn’t carrier unlock it for any company.

Bill Payment Policy

All Bill payments are final. There is no exchange or refund in bill payment in any case. Make sure that you provide us with the correct number and the rate plan to avoid any inconvenience.

Phones & Accessories Policy

Phones can be exchanged within a week with a 14% restocking fee. There’s no refund or exchange on cell phone accessories.